At Kiara Gear, we strive to provide the best products and customer experience. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy under the following conditions:
Return Period
- You can return your product within 7 days of receiving your order.
- The product must be in its original condition, unused, and in its original packaging.
How to Request a Return
- To initiate a return, please contact us via email at [email protected] within 7 days of receiving your product.
- Please include your order number and the reason for the return.
- To initiate a return, please contact us via email at [email protected] within 7 days of receiving your product.
Return Process
- Once we approve your return request, you will be given instructions on how to send the product back. Return shipping costs will be the responsibility of the customer.
- After receiving and inspecting the returned item, we will process your refund.
Refund Process
- We offer refunds in the form of a only in cash.
- Refunds will be processed within 10-15 business days after we receive the returned item.
Non-Refundable Items
- Products that have been damaged, used, or altered in any way are not eligible for a return or refund.
Damaged or Defective Items
- If the item you received is damaged or defective, please notify us immediately, and we will arrange for a replacement or refund.
Contact Us
If you have any questions or concerns about our return and refund policy, feel free to reach out to us at [email protected].