At Kiara Gear, we strive to provide the best products and customer experience. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy under the following conditions:

  1. Return Period

    • You can return your product within 7 days of receiving your order.
    • The product must be in its original condition, unused, and in its original packaging.

  2. How to Request a Return

    • To initiate a return, please contact us via email at [email protected] within 7 days of receiving your product.

       

    • Please include your order number and the reason for the return.

  3. Return Process

    • Once we approve your return request, you will be given instructions on how to send the product back. Return shipping costs will be the responsibility of the customer.
    • After receiving and inspecting the returned item, we will process your refund.

  4. Refund Process

    • We offer refunds in the form of a only in cash.
    • Refunds will be processed within 10-15 business days after we receive the returned item.

  5. Non-Refundable Items

    • Products that have been damaged, used, or altered in any way are not eligible for a return or refund.

  6. Damaged or Defective Items

    • If the item you received is damaged or defective, please notify us immediately, and we will arrange for a replacement or refund.

Contact Us
If you have any questions or concerns about our return and refund policy, feel free to reach out to us at [email protected].